The legal terms for using Kleero. Please read them before buying a check.
Last updated: 7 September 2026
Kleero ("we", "us", "our") provides one-off vehicle history check reports for UK-registered vehicles, built from official government records and verified third-party data sources. By using this website or buying a report, you agree to these terms.
We offer four report tiers — Basic, Advanced, Full and Premium — each covering a different combination of MOT history, mileage records, insurance write-off/salvage status, previous keepers, outstanding finance, stolen/scrapped markers, taxi licensing history, previous sale listings, manufacturer recalls, valuation and technical specification. Exactly what's included in each tier is shown in full on the pricing page before you pay, against your specific registration. Each report is a one-off purchase — there's no subscription.
A Kleero report is an information service, not a mechanical inspection, a valuation, legal advice, or a safety guarantee. It reflects the information available at the moment the report is generated — the underlying records can change afterwards, and we make no promise that they won't.
Nothing in a Kleero report constitutes a warranty, guarantee, valuation, or professional advice about the condition, safety, legal status or value of any vehicle. You should treat a report as one part of your due diligence, alongside — not instead of — a physical inspection, checking the logbook (V5C) and service history, and verifying the seller's identity.
We take reasonable care in presenting the data we're given, but we don't control the underlying records and can't guarantee they're complete, accurate or up to date. In particular:
Where a data source becomes temporarily unavailable, delayed or restricted, the affected section of your report will say so plainly rather than showing incomplete data as if it were complete.
You're responsible for entering the correct registration. We check the plate you give us against the records available for it — if a plate has been cloned, altered, or entered incorrectly, the report you receive may relate to a different vehicle than the one you intend to buy. We recommend cross-checking the VIN/chassis number on the vehicle itself against its documentation before relying on any report.
You need an account to buy and view reports. You're responsible for keeping your login details secure and for anything done through your account. Tell us immediately via our contact page if you think your account has been accessed without your permission.
Prices are shown in GBP, inclusive of any applicable VAT, and are charged at the time of purchase via our payment provider. We reserve the right to change prices at any time; the price you pay is the one shown at checkout at the time you buy.
The Premium tier additionally includes a booked call with a technician to talk through your report. That call is a conversation to help you understand your report and ask general questions — it is not independent financial, legal or engineering advice, is not a physical inspection of the vehicle, and should not be treated as a substitute for either. Call availability is offered within the time slots you select and is not guaranteed to the minute.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel an order for digital content without giving a reason. Because a Kleero report is delivered to you immediately and in full once payment completes, by proceeding to checkout you expressly request immediate delivery and acknowledge that you lose this right to cancel once your report has been generated and shown to you.
If a report cannot be generated at all (for example, no record exists for the registration provided), message us via our contact page and we'll refund that purchase in full.
Because reports are delivered instantly, we don't offer refunds simply because the results weren't what you hoped to see. We will refund a purchase where the service genuinely failed to deliver — for example a technical fault prevented your report from being generated, or a Premium call was never arranged after a valid request. To request one, tell us via our contact page with your order details and what went wrong.
To the fullest extent permitted by law, our total liability for any loss arising from your use of a report or the Premium call service is limited to the amount you paid for that report. We're not liable for loss of profit, business, opportunity or any indirect or consequential loss, or for your decision to buy, sell, or not buy a vehicle based on a report. We don't exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under English law.
The Kleero name, logo and website design are our property. The report we generate for you is licensed to you for your own personal use (e.g. deciding whether to buy a vehicle) — you may not copy, resell, redistribute or commercially exploit it.
If something's gone wrong, tell us first via our contact page with your order details and a description of the issue — we'll look into it and get back to you. This doesn't affect your statutory right to bring a claim through the courts.
We may update these terms from time to time — the "last updated" date at the top will always reflect the current version. Continuing to use Kleero after a change means you accept the updated terms.
These terms are governed by the laws of England and Wales. If you're a consumer, you can bring a claim in the courts of the part of the UK you live in; if you're a business, you agree to the exclusive jurisdiction of the courts of England and Wales. See also our Privacy policy for how we handle your personal data.